Privacy Policy
Last Updated: June 8, 2026
This Privacy Policy explains how FTB Merch collects, uses, stores, and protects personal information when you visit our website, purchase products, create an account, submit a form, or otherwise interact with our online store.
By using this website, you agree to the collection and use of information described in this Privacy Policy.
Information We Collect
We collect information that helps us operate the website, process orders, provide customer service, and improve the shopping experience.
Information You Provide
- Name, billing address, and shipping address.
- Email address and phone number.
- Order details, product selections, sizes, quantities, and purchase history.
- Account login information if you create an account.
- Messages, form submissions, customer service requests, and related communications.
- Information submitted for team apparel, sizing, custom orders, or special requests.
Information Collected Automatically
- IP address, browser type, device type, and operating system.
- Pages visited, products viewed, clicks, referring pages, and website activity.
- Shopping cart activity and checkout behavior.
- Cookies, analytics identifiers, and similar tracking technologies.
How We Use Information
We use collected information for legitimate business purposes related to operating FTB Merch and serving our customers.
- To process, fulfill, ship, and manage orders.
- To send order confirmations, shipping updates, and customer service messages.
- To respond to questions, return requests, sizing questions, and support requests.
- To manage customer accounts and order history.
- To prevent fraud, abuse, unauthorized transactions, and security issues.
- To improve website performance, design, product offerings, and user experience.
- To send promotional messages if you opt in or otherwise permit us to contact you.
- To comply with legal, tax, accounting, and business record requirements.
Payments & Checkout
Payment information is processed by third-party payment processors. FTB Merch does not intend to store complete credit card numbers on its website servers.
Payment processors may collect and process payment details, billing information, fraud-prevention data, and transaction information according to their own privacy policies and terms.
Depending on how the website is configured, payment services may include providers such as credit card processors, WooCommerce-supported payment gateways, digital wallet providers, or similar checkout services.
How Information Is Shared
We do not sell customer personal information in the traditional sense. We may share information with service providers and partners that help us operate the store and fulfill customer orders.
Information may be shared with:
- Payment processors and fraud-prevention services.
- Shipping carriers, fulfillment partners, and delivery providers.
- Email, SMS, or customer communication platforms.
- Website hosting, analytics, security, and maintenance providers.
- Professional advisors such as accountants, legal advisors, or business consultants.
- Government, legal, or regulatory authorities when required by law.
We only share information as needed to operate the business, provide services, comply with legal obligations, protect rights, or complete transactions.
Data Retention
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, business records, tax records, accounting records, security, and legal compliance.
Order records may be retained for business, tax, accounting, and legal purposes even after a customer request, unless deletion is legally required and technically possible.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect customer information. However, no website, platform, or transmission method can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account login details and for notifying us of any suspected unauthorized account activity.
Your Choices & Rights
Depending on your location, you may have rights regarding your personal information. These rights may include the ability to request access, correction, deletion, or a copy of certain information.
You may contact us to request:
- Access to personal information associated with your account or order.
- Correction of inaccurate information.
- Deletion of eligible personal information.
- Opt out of promotional emails or marketing communications.
- Information about how your data is used or shared.
We may need to verify your identity before completing certain requests. Some information may be retained when required for legal, tax, fraud-prevention, accounting, or legitimate business purposes.
Children’s Privacy
FTB Merch is intended for general audiences and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If a parent or guardian believes a child has provided personal information, please contact us so we can review and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers, social media pages, or shipping services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage customers to review the privacy policies of any third-party websites or services they use.
Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after updates are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, your personal information, or an order, please contact us.
