We take pride in producing high-quality FTB gear, apparel, uniforms, and team merch. Before placing an order, please review the return and exchange guidelines below.
Standard returns may be accepted within 30 days of delivery when the item is unused, unworn, unwashed, and returned in original condition.
Uniforms with names, numbers, embroidery, heat-press personalization, team customization, or made-to-order production are not eligible for return or exchange.
Contact us within 7 days of delivery with your order number and photos of the item and packaging so we can review the issue.
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
These guidelines help us keep the process clear, fair, and simple for FTB families, players, teams, and customers.
Returns are accepted on eligible, non-custom items within 30 days of delivery based on carrier tracking.
All customized uniforms are final sale and are not eligible for return or exchange.
If you need a different size on an eligible, non-custom item, exchanges may be available while inventory lasts.
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery.
Approved refunds are issued to the original payment method after the returned item is received and inspected.
To request a return for an eligible item, contact us with your order number and the details of your request.
Send your order number, item details, and photos if the item arrived damaged, defective, or incorrect.
